Operate Pillar · WhatsApp Business API
Move off the free WA Business app before it gets you banned.
Your sales team is on three phones. Your last broadcast hit 200 contacts before the number went red. You want one inbox, opt-in tracking, and broadcasts that survive Meta's quality rating. The official WhatsApp Business API is the only way. I handle the BSP pick, the Meta verification, the template approvals, and the CRM wiring.
Every piece of the WhatsApp API stack, set up properly.
Most BSPs sell you a dashboard and disappear. I set up the account, write the templates, design the flows, and wire it to your CRM. Then I train your team.
BSP comparison
One-page comparison of AiSensy, Wati, Interakt, Gupshup, 360dialog, Zoko against your volume and use case. Honest call on which fits, with the monthly cost worked out.
Account + green tick
Facebook Business Manager, phone number setup, business verification, official business account application. Green-tick request submitted when you qualify (50K+ active users helps).
Template library
Marketing, utility, and authentication templates written, submitted, and version-controlled. Reapproval flow when Meta rejects one. Variable handling so you do not break compliance.
Multi-agent inbox
Assignment rules, shift handovers, response-time SLAs, canned replies, contact tagging. Your support team works inside one inbox, not three personal phones.
Chatbot + handoff
Bot handles FAQs, qualifies leads, and books slots. Smart handoff to a human when intent is unclear. No infinite "type 1 for X" loops that send customers to your competitor.
CRM and broadcast wiring
Two-way sync with HubSpot, Zoho, or your CRM. Broadcasts triggered from CRM segments. Opt-in tracked per contact with an audit log so you survive a Meta review.
How a WhatsApp API launch actually unfolds.
Compare and shortlist
Volume, use case, budget, integrations you need. Five BSPs scored against your specifics, one recommended with reasons. No kickback partnerships.
Verify and provision
FB Business Manager, number, business verification, BSP account, first batch of templates submitted, green-tick request filed.
Map customer journeys
Opt-in capture, welcome flow, lead qualification, broadcast schedule, support routing, opt-out. Drawn out, not assumed.
Launch and hand over
Inbox configured, team trained on assignment rules and SLAs, opt-in audit log explained, first broadcast sent under supervision.
Official API vs. WA Business app vs. personal WhatsApp.
| What matters | Official API | WA Business app | Personal WhatsApp |
|---|---|---|---|
| Agents per number | Unlimited, multi-shift | One device at a time | One person, one phone |
| Broadcast capacity | 1K to 100K+/day after warm-up | 256-contact lists, rate-limited | Banned in 24 hours |
| Outbound messaging | Pre-approved templates, opt-in tracked | Free text but no compliance | Free text, high ban risk |
| Inbox and SLAs | Assignment rules, shift handover, tagging | One screen, manual | Personal chats mixed with business |
| CRM and chatbot integration | Full API, n8n, Zapier, custom | No public API | None |
| If a ban happens | Quality rating, warnings, appeal path | Number gone, no recovery | Account gone permanently |
WhatsApp running at real volume.
Three projects where the WhatsApp layer carries actual sales weight. Not pilots.
Three ways to get on the API.
BSP audit
~1 week
Your current setup mapped, your monthly volume estimated, five BSPs scored against you, monthly cost worked out, recommended BSP with reasons. You can execute it yourself or bring me back to run setup.
Setup sprint
3-5 weeks
Account live, business verified, 10-15 templates approved, multi-agent inbox configured, 3-5 customer-journey flows shipped, CRM wired in, team trained.
Retainer
ongoing
Broadcasts scheduled and sent, new templates approved monthly, opt-in compliance audited, quality rating monitored, new flows added as use cases grow. Friday WhatsApp report with delivery rates and replies.
What founders actually ask before moving to the official API.
What pairs with WhatsApp at scale.
Related services
Industries that live on WhatsApp
Send me your current WhatsApp setup.
Number of agents, daily message volume, what you broadcast, and which CRM you use. I will reply within 24 hours with which BSP fits, what the monthly cost lands at for your volume, and a 5-10 day migration plan. No sales call needed.